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Due to the onset of the global pandemic, our daily routines got affected overnight. Most of our work lives shifted to online mode. In this time of social distancing, more and more working professionals from all genres are seeking information from online content, rendering social media as one of the most important tools for connection and communication. As businesses continue adapting to digital-first models, exploring e-commerce solutions in the COVID-19 world can also provide valuable insights into how industries reshaped themselves during this period. While operating business from a distance, staying connected is of foremost importance, to stay virtually in touch with the clients, and your audience.
The coronavirus outbreak has resulted in an increase of almost 40% of media consumption on Facebook, Instagram, and WhatsApp.
While navigating social media during this Global pandemic, the most popular circulating question is, “What should we post on social media right now?”
With so much uncertainty during the world-wide crisis, consumers are looking for more answers than ever. They are looking for relevant and helpful answers from trustworthy brands. Hence, now brands should build trust by creating content to meet the answers to their consumer's questions.
Your followers and the target audience are spending more time on social media now. Hence, it is a golden opportunity for you to build relationships with your customers and induce brand trust among them. You have to accept the fact that now consumers have limited their expenses only to essentials. Therefore, if your brand does not deal with essential items, then expecting steady conversion is unfair. Rather start conversations with them in the Inbox and make connections. In social isolation, people are craving for human interaction.
An ignorant tone in your social media posts and pretensions of ‘All is well’ will sound inauthentic. Let your followers know that your brand is also acknowledging the new normal. Many businesses have already planned the Social media calendar for 2020 and started canceling and revamping their strategies once the Coronavirus hit the industries.
Many Gyms that typically promoted sign-ups for their gym memberships on social media have changed their strategy and now they are focusing more on free offers on daily workout tips for their online followers. During this ongoing crisis, these promotional posts help build trust among their present and future Gym members.
Many business owners are playing safe by simply stating their concern about their employees and they are promoting the sales on social sites to help their employees keep their jobs.
Multimedia content tends to generate more public interest and get relevant traffic in the forms of more views, likes, and shares than other forms of content. Even 80% of the online shoppers rely upon videos to research about a product before placing them in the cart. Hence, if you want to engage with your audience and get into their heads, you cannot ignore incorporating more videos in your social media marketing strategy. Depending on your niche, a short 2 minutes DIY-style video may work as a trump card to connect with your target audience.
“This is not the season to be quiet; this is a season to communicate”- Jenna Kutcher, an Instagram expert.
In self-isolation, many individuals in the United States and Europe are seeking home entertainment that results in the increased popularity of video streaming. Instagram and Facebook live use has doubled up in the pandemic. You can also try out the live-streaming trend by going live on Facebook and Instagram. For instance, you can hold a live Q&A session for real-time interaction with your customers.
A physician from the New York Emergency room reached out to a Facebook group of 20,000 colleagues asking advice on how to tackle the COVID-19 outbreak.
In another instance, the social media team of An American multinational manufacturer and marketer of branded consumer foods is using a live video session to interview their vice president of consumer insights on consumer behavior in this outbreak.
One of the world’s largest Pizza chains took this live video streaming to another height when they organized a recruitment session,' We're Hiring' on Zoom. Their franchises were urging people who lost their job due to worldwide lockdown, to apply for work with the chain. Their advertisement team uses all these Zoom footage in creating a legit commercial to prove to the consumers that they are always there for them in the crisis.
According to a recent survey, around 84% of consumers think user-generated content is more convincing than brand content.
The buyers always check the reviews posted by the users before buying any product. When an unpaid contributor creates, promotes, and shares the brand’s content like website pages, images, corporate blogs, testimonials, and social media posts, then we can label the content as UGC.
For example, a famous online furniture store has started an Instagram UGC campaign where the customers post their home setups which they have bought online from them using their brand hashtags. That furniture store reposted those UGC attaching a link so that users can buy those same items showcased in a real customer’s home.
Social media marketing always needs to align with current affairs and global scenarios. As COVID 19 is turning everyone’s life topsy-turvy in different ways, remember to show compassion and empathy to your followers.
So, the question is, “How to communicate empathy as well as promote your business in this sensitive time?
Do not mention the pandemic explicitly in all your posts. That would be very depressing. Rather, consider the tone in the caption and the content you are sharing in social media.
A famous fashion brand is uploading photos of their products with matching masks to integrate the ongoing situation. They post it with a caption that reflects both fashion and safety. Online retail stores, which stick to the captions like “Don’t miss out”, and “Grab the last chance”, are now skipping hackneyed captions of their last day sale or end of season sale. They now share more important information (discount codes) and messages (stay-at-home essentials) while promoting their products.
United we stand to defeat the vulnerable condition! Come together to extend your support to the front line workers and the daily bread earners. Post some motivational content for them whose contribution is indispensable to control the pandemic.
Earlier this month, a renowned soft drink company devoted its entire twitter feed to the needy. They decided to conduct promotional activities and highlight the non-profit partners in their Twitter feed.
The need of the customers is constantly evolving. Only zeroing on innovative & creative content for social media posts will not help always to get connected with your audience. Social media marketing must meet both ends like revamping content creation to boost online businesses as well as meeting your target customer’s requirements with distributing effective and engaging content. You need to identify what motivates your customers to promote your brand’s content and how you can convince and engage with them to post user-generated content.
What are the other social media marketing trends you follow during COVID 19 pandemic? Share your views with the Sun Dew Solutions team. If you are looking for a more comprehensive social media marketing strategy customized to your specific need, feel free to
Thoughts and Trends Across Our Focus Areas
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Generative AI Security: Compliance Burden or a Strategic Advantage?
For many global enterprises, generative AI security started as a legal concern. Risk and compliance teams were often the first to raise their hands and ask.Can we use this tool?Is our data exposed?What will regulators say?But that conversation is evolving. Fast.In present times, GenAI security is less about passing audits and more about enabling scale. It plays a direct role in how confidently and securely you roll out AI across customer platforms, internal copilots, and decision-support systems. The real question is no longer “Are we compliant?”It is “Are we secure enough to move forward without hesitation?”This blog answers all your doubts and shows how security, governance, and compliance can shift from being a hurdle and become your secret weapon for standing out.Why Traditional Security Doesn't Cut It AnymoreThink about how we've always approached security. Build a perimeter. Control access. Monitor for breaches. It worked when you knew exactly what your systems would do.But Generative AI doesn't work that way.These systems create new content, make recommendations, and directly influence business decisions. A customer service chatbot trained on your knowledge base might inadvertently expose proprietary information. A contract review tool could perpetuate biases from historical data. A marketing assistant could easily draft content that drifts away from brand guidelines or, more concerning, crosses regulatory boundaries without anyone noticing at first.Microsoft's GitHub Copilot demonstrated this challenge in 2023 when research revealed the tool could suggest code snippets containing real credentials and API keys from its training data. Researchers extracted over 2,700 hard-coded credentials, with at least 200 being valid, active secrets. The issue wasn't a breach in the traditional sense. It was just the model behaving exactly as designed, just with unintended consequences.How Generative AI Security Flips Risk into a WinWhen you align AI risk management with your business priorities, vulnerabilities stop being roadblocks and start becoming differentiators. Security, governance, and compliance form an interconnected framework that protects both innovation and trust.Instead of treating security as IT’s compliance burden, leading enterprises are turning it into a competitive edge. Curious how? Let’s look at a few use cases: Banking and Finance Sector: The major concerns of banks and financial institutions are data privacy and security. Isn’t it? And GenAI systems often require access to sensitive financial data, which raises valid concerns under regulations such as GDPR and CCPA. Many organizations view data minimization as a limitation. In reality, it’s a discipline. By restricting models to only essential customer data, masking sensitive fields, and narrowing dataset scope, banks can reduce exposure while maintaining performance and regulatory confidence.The outcome was clear: faster compliance reviews, reduced security exposure, and more predictable model performance.What began as a GDPR-driven adjustment ultimately improved operational efficiency and strengthened client trust during enterprise audits.The Healthcare Industry: Several hospital networks are using GenAI to pre-fill patient intake summaries and assist with clinical documentation. Instead of layering AI governance and compliance later, they defined it upfront. Every interaction is logged. Outputs are traceable. Bias testing runs alongside deployment cycles. Access to patient records is tightly permissioned.What‘s the Payoff?Compliance teams gained visibility. Clinicians gained efficiency. And when partnering with insurers and digital health platforms, documented AI controls strengthened credibility during due diligence reviews.A Supply Chain Example: In 2025–2026, global logistics leaders such as Samsung SDS, DHL, and Walmart have expanded AI monitoring across forecasting and routing systems. Instead of relying on static deployment checks, they strengthened security controls, introducing drift detection, output validation, role-based access restrictions, and real-time anomaly tracking.So, what changed for the businesses? Forecast accuracy became more consistent, even during demand swings. Reduced risk of flawed predictions, data leakage, and unauthorized model interactions. Operations teams were able to identify anomalies earlier, rather than react after delays had already occurred. AI oversight also shifted closer to day-to-day operations. Planning, routing, and inventory decisions were supported by systems leadership could actually trust, which translated into steadier delivery performance and tighter cost control across regions.How Secure AI Deployments Win Enterprise Trust and Become a Growth EnablerEnterprises often ask: Is AI security just about passing audits, or is it about building trust? The truth is, regulators, customers, and partners are all expecting more, and the upside of meeting that expectation extends well beyond simply staying compliant.The two questions that change everything: What are Regulators Really Expecting?Global frameworks, from the EU AI Act to FTC guidance, are pushing for transparency and lifecycle accountability. Waiting until deployment to think about compliance often leads to delays. Embedding regulatory alignment into development keeps scale predictable.Why is Governance Suddenly a Competitive Advantage? Because your customers are asking harder questions, an IBM Data Breach Report found that 97% of organizations that experienced an AI-related security incident lacked adequate AI access controls. Why does it matter? Because your customers and partners aren't just evaluating your features, they are evaluating your judgment.Strong governance is your SUPERPOWER for building trust. It’s what distinguishes enterprises that operate with discipline from those simply assuming things will work out.How To Reframe Your AI Security Framework: A Checklist To Gain Market AdvantageCompliance can slow you down, or it can sharpen your edge. The difference lies in how you approach it. Here's your quick compliance checklist to build trust and speed:Think like your customers, not your auditors: Anticipate regulatory shifts and don’t wait for mandates to arrive. Track emerging standards and align early with what your customers will expect in terms of transparency and accountability.Use Data Discipline to Move FasterLimit models to only the data they truly need. Leaner datasets reduce exposure, simplify oversight, and accelerate approvals.Engineer Security into Day OnePrivacy and access controls shouldn’t follow deployment. Build them into architecture and product design so expansion doesn’t trigger rework.Maintain Clear DocumentationStructured records of model decisions, updates, and controls make audits manageable and reduce friction during reviews.Turn explainability into a selling point. Help your customers understand how your AI reaches conclusions. Clarity builds confidence, and confidence drives adoption.The pattern is clear. Those who lead with this mindset don’t treat enterprise generative AI security as overhead. They use it to strengthen products, credibility, and long-term position.Now It’s Your Turn. Is Your Enterprise Ready?Ask yourself this first: Are you building compliance in from the start, or are you planning to address it after everything else is in place?Most organizations rush to production, then someone from Legal shows up asking about audit trails. Or a customer asks how your Generative AI makes decisions, and nobody has a good answer. So you layer in safeguards, documentation, and controls, hoping everything holds up under review.That approach slows momentum and increases exposure.So, what’s the right way to do this? Build compliance into the foundation of your enterprise AI strategy and embed privacy controls directly into user workflows. With that structure in place, you will be better positioned to scale responsibly, protect your reputation, and operate with certainty.Connect with our experts to assess where your GenAI initiatives stand and define a secure path forward.
E-commerce solutions in the COVID19 World – How they will re-shape industries
Coupled with the vulnerable condition of our health, COVID 19 has also hit the world economy hard. Production has slowed down due to the unavailability of raw materials, the absence of labor and the companies are finding it extremely challenging to cope with the towering manufacturing price. In this ‘war-like economy’ how does one survive and sustain? Here, we have tried to highlight some methodical e-commerce solutions by which a business will be able to avoid extinction during this global crisis. Due to the declining demand for certain luxurious products, devastating supply chain, difficulties in getting inventory from the suppliers, and delivering it to the customers, many businesses have already stumbled, and some of them are tottering. As brick and mortar shops are rolling down their shutters due to the worldwide lockdown, the shop owners also have flocked online to continue their business. Are you focusing more on selling ‘need to use’ products than ‘good to use’ products?It is time to rethink these lines and how you position your product line. In this scenario, choosing a customized e-commerce solution for your brands and enterprises is crucial to reach out to your customers and ensure a faster ROI.Welcome the Novice shoppers with a Simplified E-commerce solution!As social distancing is the only effective master stroke one has, against the bio war, most of the customers would turn their heads from the physical grocery stores to online. The people, who have never been used to buying their essentials in the online cart, may find it difficult to perform their shopping. For the newbies and not so tech-savvy shoppers, simplifying the e-commerce solution is the one way or the highway to boost your sale! Top E-commerce giants are now focusing on speed and simplicity to drive mobile conversion. According to the experts interviewed by Business Insider Intelligence, it is becoming faster and easier in various facets of mobile checkouts. Make shopping easier for your buyers with Advisory Services and better information!With the evolution of AI, chatbots have made their way to e-commerce in recent years. Chatbots are primarily generated to respond to the customer’s queries about payment, delivery, and products.The chatbots now go beyond this limit by providing shoppers with a customized shopping experience. Would it not be amazing if customers could say, "Alexa, show me the shoe ideal for my morning jog."There must be many times when customers discover that they could get their favorite bag at almost half the price they invested. A virtual shopping assistant reflects shipping pop-ups and offers discount codes. So, if a customer always feels guilty about their impulsive shopping decision, they will get a shopping companion even at the wee hours.In the age of personalization and recommendations, your e-commerce site should be “U-commerce” for the Customers. Many celebrated coffee companies are now leaning towards AI to track customers’ coffee preferences and sell the exact kind of coffee they love to taste.So, how can they sell coffee brewed by Artificial Intelligence?The buyers are instructed to scribble down his/her expectations and preference of coffee by filling a form reflected in the chatbot. Later, after having that coffee, they are also encouraged to provide feedback regarding the taste and flavor in another questionnaire. Launch a Sharing Economy Business Model: Give Access instead of OwnershipBecause of the vulnerable financial state of many of your buyers in Post-pandemic time, you may experience a noticeable decline in the business. With the access economy, your customers can access or use your products without owning it. It won’t also burn a hole in their pocket as they do not need to bear the high purchasing cost.A reputed company in the USA has launched a monthly vehicle subscription service to provide a daily commute opportunity and weekend driving thrills to the car lovers via mobile app. Also, a car company in Germany followed the footsteps which reflect their agenda, "Own the experience, not the car". Along with adopting innovative business models, using social media to promote your business post-COVID-19 can further help brands connect with cautious but digitally active customers.E-commerce as a Service in the New World! A leading American furniture company sells furniture as a renting service in workplaces. Instead of purchasing the office equipment and the ergonomic furniture, the clients can rent them against a monthly charge. This solution proves to be quite a convenient and cost-effective option now when the workplaces are shifting to home. You can rent a similar chair and desk which you were comfortable using in your office. Provide a Brand New Shopping Experience to your Customers! Make it Fun with More Discounts and Surprises!Think about the Surprise Boxes for the subscribers available for quite a time already in the market! Those surprise boxes are packed with new stuff so that the customers explore something new every time.Regarding this, an excellent approach has been taken by a growing cosmetics e-commerce sector in the USA. They are now emphasizing more on giving discounts more on self-care products. Their monthly subscription boxes are adorned with wellness goodies that provide relaxation in the depressing lockdown. They arrange special gift coupons with interesting contests like: “Share a therapist-curated activity & get a product from us essential for your beauty regime at half price!” This sounds amazing! Isn’t it?Now, what makes a user-friendly robust, scalable, and also data-driven eCommerce solution?Custom E-commerce SuiteData-driven evaluation techniques for business insightsMultiple Device Responsiveness-Take your business at your Customer’s fingertipsIncorporate more mobile-friendly features in your e-commerceMake your site 100% compliant with Cybersecurity GuidelinesWe have tried to discuss ideas and directions to help you re-imagine the way you do business in the ‘New Normal’ scenario. If you are looking for more ideas for innovative solutions to be back in the game, Email us or talk to us at +91-98367-81929
Tips to make your digital brands all-inclusive.
What does it mean to be all-inclusive and why is it important?Diversity is a beautiful element of the human race, but often it fails to be recognized. With a globalized base, markets have flourished internationally, and the need to include newer consumers is growing. The “all-inclusive” concept is essential, both for the brands that are striving for more reach and the consumers whose needs are left unsatisfied.Being all-inclusive does not only mean recognizing the diversity of people in general, but it is practice-oriented. Often, brands put various ad campaigns in which they tend to include happy faces of people belonging to different ethnic backgrounds. Still, a particular type of race mostly fills the company's organizational structure. Moreover, digital brands suffer from biased AI and insufficient services to the differently abled. The growing technological aspects have the potential to alter these shortcomings and thus make a brand all-inclusive.Here we will discuss tips to help digital companies adopt an inclusive outlook.An all-inclusive design structure - Designs are the essential features of digital brands as they directly impact the user experience. A reasonable consumer experience is precious for a brand’s reputation. Ux designers are encouraged to find designs that fill all the gaps between the consumers and the products.A product can be built in various ways, but if it includes all the general methods of operation, it is more likely to be all-inclusive. Suppose the product is a ” Website”. The designers can mold it in such a way that it bears all visual, readable, and audible contents and that the essence of the “Website” can be obtained by everyone, despite physical differences. The three recognized principles of inclusive designs-Recognize exclusion- When a group of people design products based on their physical perceptions and experiences, a large population gets left out. To include everyone, the focus thus needs to be on those who are excluded. The designers need to understand their consumers well and the different groups they belong to. They need to understand their users' various environmental factors and physical limitations and design accordingly, based on their needs. Language translation features, impairment substitute functions like audio, visuals etc., for contents, and other such design elements are thus essential.Learn from diversity- Differences are not always contradictory. There are so many features of designs that, when we adapt for a general group of people, increase the efficiency of user experience for everyone. A diverse pool of experiences often results in various solutions.Solve for one, extend to many- When we weigh human beings based on their abilities, each individual is different. Thus disability is a nonexistent term, we are just differently abled. The incompetence in our abilities might be a result of various factors. Some are born with it, others acquire it due to temporal conditions or old age. Hence when designers solve one problem intended for a particular group, they should consider the other potential problems that can be solved by that solution, perhaps opening different doors with a single key. For example, the feature of larger text fonts helps anyone with inborn vision impairment or temporal vision difficulties.A diverse team - A diverse group of product developers crafts something which includes their own experiences. Hence it is easy to recognize any form of bias and exclusion in a product when people with different ethics, physique, gender, and ability backgrounds are a team developing that product. Digital companies should hire people in an all-inclusive manner so that the exchange of cultural ideas is feasible. Not only it benefits the company in its functioning, but an inclusive structure also amplifies the reputation of the company and extends its consumer reach.Know more about your customers - It is essential to understand the group of people consuming one’s products. Rather than feeding them newer versions of the same products every year, the company can aim to know their views, needs, and feedback through interviews. It highlights what the company needs to do for that set of people and marks the excluded lot. When you know about your customers, you also understand the other half of the people who are not your consumers, and you can question their needs that havent been met by your product design.Use inclusive language- Language is the basis of sharing one’s ideas with others. Digital services are based on sharing some kind of information, and thus language is an essential part of digital products. However, it is necessary to use words that are bias-free and do not cause any discrimination. Easy language that everyone can understand should be used in the product’s interface as well as its manual, so that anyone can operate it and linguistics doesn't become a barrier.Visuals need to be mindful- Visuals are as important as language, and digital products are prone to using stereotypical images and graphics. While designing any digital product, be it websites or smartphone applications, the usage of graphics that do not enhance any insecurities in users and also do not stereotype them is needed. The designers should also consider the colors and fonts used in a product as they affect inclusion. People with visual impairments like color blindness and understanding deficiencies like dyslexia should be taken into consideration.An inclusive marketing strategy- Inclusive marketing strategy has existed in some form or the other for a long time. Brands use faces of different colors and models with varying types of body to promote their products to the masses, but it isn't sufficient. Specific communities of people are left out in the ad campaigns and most of the people included are models. Instead of this brands can use real life experiences which are authentic to promote their business. The usage of real people in their ad campaigns and real stories can influence their reach to furthermore genuine people.Digital brands are slowly adapting to the all-inclusive character. As technology is meant for everyone and Digitals are always a part of technology, it is crucial to look into a bias-free and all-inclusive digital product. With more features to eradicate specific ability dysfunctions built into digital products, the number of users is also increasing. It is a matter of human values to include every possible person for the availability of specific user experiences. After all, “Technology can disqualify disabilities.”
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