Privacy Policy

We, Sun dew Solutions Private Limited (hereinafter referred to as “Sun dew”, “Company”, “We”, “Us”, “Our) operate as an IT/ITES consulting firm engaged in the business of providing digital strategy consulting and data engineering services across diverse industry sectors (“Services”).

This privacy policy (“Privacy Policy”) describes the terms by which We offer to collect, use, and process a user’s personal information when you access Our website (“Website”) (website URL address: https://sundewsolutions.com/ ) to avail Our Services. We are committed to protect the privacy and security of personal data, belonging to and/or provided by any person who accesses or uses Our Website (hereinafter referred to as “You” or “Your”).

The Terms and Conditions (“Terms”) along with this Privacy Policy form a legally binding agreement (“Agreement”) between You and Us. Hence, We insist that You spend time reading the Terms and this Privacy Policy and proceed with the use of Website only if You agree with the Terms and Privacy Policy, in entirety.

The Company, being in charge of managing the Website, respects Your privacy, and seeks to comply with all the applicable Law and other statutory requirements in India in respect of data collection, processing and transfer.

This Privacy Policy is incorporated into and subject to Our Terms and shall be read harmoniously and in conjunction with the Terms. In the event of any conflict between the Terms and this Policy, the provisions of the Terms shall supersede this Policy to the extent of procedural requirements, business practices etc., and subject to the applicable Laws. The Terms can be found on support[at]sundewsolutions.com

You consent that the collection, storage, processing, disclosure and transfer of any information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy. We shall not be liable for any loss that may happen to You or any other person providing Us with wrong information. Please read the Privacy Policy carefully before using Our Website or accessing any material, information or availing any Services through the Website.

All the undefined capitalised terms used in this Privacy Policy shall have the same as assigned to them in the Terms of Use.

A. YOUR APPROVAL

1. You approve of and accept the Agreement by:
   1. clicking to “I accept” or “I agree” button, where it is made available to You by Us in the user interface; and
   2. accessing or using the Website from any device.
2. You can accept the Agreement only if:
   1. You are a natural person of the legal age and sound mind to consent in Your jurisdiction and are fully able and competent to understand, acknowledge and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Privacy Policy; or
   2. You are a juristic person, lawfully existing that has all the authorizations, permits and allowances to enter into this Agreement and form a binding contract; or
   3. You are not legally barred under applicable Laws from using the Website.
3. You understand that We want You to use the Website if You understand, approve of or accept the Agreement in its entirety. If You do not agree to this Agreement, please do not use or access the Website. Your use of the Website is at Your own risk, including the risk that You might be exposed to content that is objectionable, or otherwise inappropriate. Hence, You are requested to read the Terms and Privacy Policy carefully and understand the Agreement before You accept it and agree to be bound by them.
4. You represent that You are a responsible adult (18 years or above) and you shall be solely responsible for all content that You upload, post, or otherwise transmit through the Website. While individuals under the age of 18 years may access the Website, they shall do so only with the involvement and guidance of their parents and / or legal guardians.
5. As long as You comply with this Privacy Policy, We grant You a personal, non-exclusive, non-transferable, limited, revocable right to enter and use Our Website and avail the Services offered by Us.

B. DEFINITIONS

1. “Affiliate” means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
2. “Authority” means any: (i) super-national, national, regional, state, country, city, town, village, district or other jurisdiction; (ii) federal, state, local, municipal, foreign or other government; (iii) governmental or quasi-governmental authority of any nature (including any governmental agency, branch, department or other entity and any court or other tribunal); (iv) multinational organization; or (v) body exercising, or entitled to exercise, any administrative, executive, judicial, legislative, police, regulatory or tax authority or power of any nature;
3. “Data” means a representation of information, facts, concepts, opinions, or instructions in a manner suitable for communication, interpretation, or processing by human beings or by automated means.
4. “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
5. “Digital Personal Data” includes Your Personal Data, which is collected either in digital form or any non-digital form which is digitised subsequently.
6. “Law” means all laws, statutes, common law, regulations, ordinances, codes, rules, guidelines, orders, permits, tariffs and approvals, of any governmental, judicial, quasi-judicial, statutory or regulatory authorities, particularly those relating to the internet technology, data privacy and logistic services that apply to the jurisdictions where the Company is operational.
7. “Service Provider” includes any natural or legal person who processes the Digital Personal Data on behalf of the Company.
8. “Processing” in relation to Digital Personal Data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.

C. TYPES OF DATA COLLECTED

Our Website may collect the following information for, inter alia, better facilitation of Services, as and when necessary, including, but not limited to:

1. Personal Data such as:
   1. User information, which includes name, gender, designation, company details, address, phone number, etc;
   2. Communication details, which includes email address, phone number, postal address, and any other contact information;
   3. Device information, which includes operating system, operating system providing advertising ID, internet service provider, IP address, bandwidth speed and information about the software programs that are installed by You in Your device, standard server log information, and Your internet protocol address; and
   4. Behavioural patterns, which includes other interactions and dialogues during interactive search and active seconds or minutes on Our Website.
2. Non-Personal Data such as the pages You visit, links You click, advertisements You view, number of times You access Our page, Your opinion on services, products, and features on Our Website, browser type, aggregate user data, traffic information, software and hardware attributes, and number of clicks.

Personal and Non-Personal Data are to be collectively to be referred to as “Data”

D. PURPOSE OF PROCESSING OF DIGITAL PERSONAL DATA

1. The Data collected from You is used to ensure that the Services with respect to the Website are presented to You in the most effective manner, to carry out Our obligations to You, and to communicate with You.
2. Specifically, You understand that Your Data may be processed for any or all of the following purposes:
   1. analysing market trends, conducting market research, and improving overall business strategies, utilizing information gathered from both online and offline leads;
   2. sharing information with third-party service providers for limited purposes of operational and logistical functions to complete the service order;
   3. customizing marketing based on legitimate business interests;
   4. aiding strategic development, data collection and business analytics;
   5. enhancing usability, maintenance, and troubleshooting of the Website;
   6. managing inquiries, complaints, or requests for assistance;
   7. understanding the frequency and sections of the Website most visited;
   8. addressing queries and processing product and service requests;
   9. disseminating newsletters and promotional communications regarding upcoming events, services, and products for demand awareness and lead generation;
   10. offering preferred content based on Your choices and auditing the Website;
   11. employing cookies and similar tracking technologies on the Website to analyse traffic and enhance user experience through the collection of data related to user interactions;
   12. handling job applications;
   13. facilitating client communication, service, billing, and administration;
   14. fulfilling contractual obligations;
   15. complying with applicable legal obligations, including but not limited to tax reporting, audit requirements, or responses to requests from law enforcement Authorities; and
   16. any other grounds as per applicable Law.

E. DISCLOSURE REGARDING SHARING YOUR DATA

We do not share, sell, trade, or otherwise transfer Your Digital Personal Data with third parties for marketing purposes without first obtaining Your prior consent. However, We may disclose Your Digital Personal Data in the following limited circumstances to support our operations, Services provided, and meet legal obligations:

1. Affiliates: We may choose to sell, transfer, or merge parts of Our business or Our assets, alternatively, We may seek to acquire other businesses or merge with them. Further, We may share Your information, including Your Information with Our parent, subsidiaries and affiliates, if any, for internal reasons, including business and operational purposes. This enables us to provide consistent service across our organization, support internal administrative processes, and enhance the user experience by leveraging shared resources and systems in accordance with this Privacy Policy.
2. Business Partners and Service Vendors: We may disclose Your Digital Personal Data to trusted business partners and third-party service providers who perform Services on Our behalf. These may include payment processors, IT and cloud hosting providers, customer support platforms, analytics services, and marketing or communication tools. These partners are contractually obligated to handle Your data securely and only for the purposes for which it was shared.
3. Regulatory Authorities: We may disclose Your Information to law enforcement Authorities, regulators, governmental or public bodies and other relevant third parties to comply with any legal or regulatory requirements. We may also disclose information about You, if We determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose Information about You, if We determine that disclosure is reasonably necessary to enforce Our Terms or protection of Your operations.
4. Business Transfers: In case, We are acquired by or merged with another company, We shall transfer Your Data to the entity We are acquired by or merged with. In the event of a merger or acquisition, We shall notify You by email and put a prominent notice on the Website before Your Data is transferred and becomes subject to a different privacy policy. You will have the right to opt out of such transfer of Your Data to the third party entity in a manner prescribed herein.
5. Others: We may use behavioural, demographic, and activity data to personalise your experience, tailor advertising, conduct market research, and enhance our Services. This includes analysing how users interact with our Website, such as pages visited, time spent, and preferences shown, as well as general demographic information like age range and location. This information helps us deliver more relevant ads, measure marketing effectiveness, provide customised content, and continuously improve our offerings and communications.
6. You understand that any Data that You make publicly available on the Website may be potentially viewed by any party, and by posting such material it is deemed that You consent to share such information with such parties. Further, ANY INFORMATION THAT IS FREELY AVAILABLE OR ACCESSIBLE IN PUBLIC DOMAIN OR FURNISHED UNDER THE RIGHT TO INFORMATION ACT, 2005 OR ANY OTHER LAW FOR THE TIME BEING IN FORCE SHALL NOT BE REGARDED AS DIGITAL PERSONAL DATA FOR THE PURPOSE OF THIS POLICY.

F. YOUR RIGHTS AND CHOICES:

1. Your rights with respect to data protection and privacy are:
   1. The right to consent;
   2. The right to access Digital Personal Data;
   3. The right to rectification or updation of Digital Personal Data;
   4. The right to erasure of Digital Personal Data;
   5. The right to restrict processing of Digital Personal Data;
   6. The right to object to processing of Digital PersonalData;
   7. The right to complain to a regulatory Authority;
   8. The right of grievance redressal;
   9. The right to data portability;
   10. The right to withdraw consent; and
   11. The right to nominate.

G. CONSENT

Collection and Processing of Your Digital Personal Data is subject to your free, specific, informed, unconditional and unambiguous consent. We agree that We will not collect or process your Digital Personal Data unless You specifically consent to this Policy. If You do not agree with Our practices regarding Your Digital Personal Data, please do not use Our Website. By accessing or using Our Website, You acknowledge that You have read, understood, and agree to the terms outlined in this Privacy Policy.

To the extent that the legal basis for Our Processing of Your Digital Personal Data is consented, You have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing Your Digital Personal Data before such withdrawal. You further understand that withdrawal of consent for processing of Digital Personal Data will be implemented as soon as practicable. You also confirm that We, while accepting Your request for withdrawal of consent, will be allowed to keep such Digital Personal Data as required by the applicable Laws and regulations for history and record keeping purposes for a specified period of time.

If You need to withdraw Your consent with respect to usage of Your Digital Personal Data under Our purview, excluding the Digital Personal Data which has already been shared with the Authorities, regulators or business associates and was outside Our control at that time, You will inform Us by clicking here.

H. RETENTION OF DIGITAL PERSONAL DATA

We adhere to the principles of purpose limitation and data minimization. Therefore, We only store Your Digital Personal Data for as long as it is necessary to achieve the purposes mentioned here or as long as the storage period necessitates under the applicable Laws. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding Digital Personal Data will be deleted in accordance with the statutory provisions. However, even if We delete Your Digital Personal Data, it may persist on backup or archival media for audit, legal, tax or regulatory purposes or any other purpose specifically permitted under the applicable Laws.

I. TRANSFER OF YOUR DIGITAL PERSONAL DATA

Your Digital Personal Data is processed at Our operating offices and in any other places where the Service Providers appointed by Us and involved in the processing are located. It means that Personal Data may be transferred to, and maintained on, servers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Policy followed by Your submission of such information represents Your agreement to that transfer. We will take all steps reasonably necessary to ensure that Your Digital Personal Data is treated securely and in accordance with this Policy and no transfer of Your Digital Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your Digital Personal Data.

We transfer Personal Data to third parties located in countries outside the European Economic Area (EEA). These countries may have data protection laws that differ from those in force within the EEA. Where Service Providers process Your Personal Data in jurisdictions recognized by the European Commission as providing an adequate level of data protection, we rely on such adequacy decisions to ensure the protection of your Personal Data.

J. CHILDREN UNDER THE AGE OF 18

Our Website is not intended for children under 18 years of age, and We do not knowingly collect or use any Digital Personal Data from children under the age of 18 years. No one under 18 years of age may provide any Digital Personal Data to Us or on the Website. If We learn that We have collected or received any Digital Personal Data from a child under 18 years of age, We shall delete the information.

If You believe We might have any information from or about a child under the age of 18, please contact us at support[at]sundewsolutions.com.

K. COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on a website. We may store temporary or permanent ‘cookies’ on Your computer/device to store certain data which will aid Us in to enhancing Your browsing experience, analyse usage patterns, and personalize content. You can manage cookie preferences through Your browser settings or erase or choose to block these cookies from Your computer, but disabling cookies may impact certain features of Our Website. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website. We do not control the use of cookies by third parties.

L. DATA SECURITY

We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect Your Digital Personal Data from unauthorised access by members inside and outside the Company. We follow generally accepted industry standards to protect the Digital Personal Data submitted to Us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion. We have put in place procedures to deal with any suspected data security breach and will notify You and any applicable regulator of a suspected breach where we are legally required to do so.

Further, we work hard to protect Our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

1. We review Our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems; and
2. We restrict access to Digital Personal Data to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

By using the Website, You acknowledge and agree that You are aware of the potential risks associated with using Our Website and Our liability for any disruptions or security breaches is limited as set forth in the Terms and Condition.

M. SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this Privacy Policy.

N. DISCLAIMER OF WARRANTIES

We provide the Website and the Services “as is”. We make no express or implied warranties or guarantees about the services. To the maximum extent permitted by Law, We disclaim all such warranties, including all statutory warranties, with respect to the services and the Website, including without limitation any warranties that the Services are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, or non-infringing. We do not guarantee that the results that may be obtained from the use of the Services will be effective, reliable, or accurate or will meet Your requirements. We incorporate commercially reasonable safeguards to help protect and secure Your Digital Personal Data, however, no data transmission over the internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information You transmit to us, You provide us with Your information at Your own risk.

O. INDEMNITY

You represent and warrant that the information provided by You and regulated by this Privacy Policy is true, correct, consistent and accurate and that You agree and shall indemnify and save harmless, the Company from time to time, promptly upon demand against any and all losses, claims and/or actions relating to or arising out of any inaccuracy in the information provided by You.

P. REPRESENTATION AND WARRANTIES

You represent and warrant that the Digital Personal Data provided by You and regulated by this Policy is true, correct, consistent and accurate and that you agree and shall indemnify and complete save harmless the Company, promptly upon demand from time to time against any and all losses, claims or actions relating to or arising out of any inaccuracy in the Digital Personal Data provided by you. You agree to periodically update the Digital Personal Data provided by you by sending an email at support@sundewsolutions.com as and when there is any change in the Digital Personal Data so provided.

Q. DATA BREACH

In case of breach of Your Digital Personal Data, We will notify You via email on record with Us and intimate the Data Protection Board of India in the manner prescribed in the laws, when We are aware of such breach at the earliest as practicable.

R. EXTERNAL LINKS ON THE WEBSITE

Our Website may contain links to third-party websites. The inclusion or exclusion of the link does not imply any endorsement by Us of such website, the website's provider, or the information on the website. You agree and understand that privacy policies of these websites are not under Our control. The Company does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do We guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. You understand that once You leave Our servers, use of any information You provide shall be governed by the privacy policy of the operator of the site used by you. Hence, the Company encourages You to read the privacy policies of each such website and You understand that it is solely such third party who is responsible to You in this regard.

THIS POLICY DOES NOT APPLY TO THE DIGITAL PERSONAL DATA THAT YOU PROVIDE TO, OR THAT IS COLLECTED BY (i) ANY THIRD PARTY THROUGH OUR WEBSITE AND (ii) ANY THIRD-PARTY WEBSITE(S) THAT YOU ACCESS OR USE IN CONNECTION WITH THE SERVICES OFFERED THROUGH OUR WEBSITE/APPLICATION. THE COMPANY SHALL NOT BE LIABLE FOR AND HAS NO CONTROL OVER THE PRACTICES AND CONTENT OF ANY SUCH THIRD PARTIES

S. AMENDMENT TO PRIVACY POLICY:

We reserve the unconditional right to change, modify, add, alter or remove portions of this Policy at any time, without specifically notifying You of such changes. We may update this Privacy Policy from time to time to reflect changes in Our practices or for other operational, legal, or regulatory reasons. We will periodically notify You of any changes through Our Website, as per applicable Law. The earlier version of this Policy can be accessed on Our Website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

T. ENTIRE AGREEMENT

This Privacy Policy, along with the Terms of Use, contains the entire agreement between the Parties and supersedes all prior agreements. There shall be no agreements, oral or written, which are not expressly included herein.

U. SEVERABILITY

If any provision of this Privacy Policy is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Privacy Policy and shall not affect the validity and enforceability of any remaining provisions. The remaining terms of this Privacy Policy will remain in full force and effect.

V. GRIEVANCE REDRESSAL:

If You want to request access, correction, or deletion of Your Information, You may write to Us at support[at]sundewsolutions.com with the subject “Data related Grievance”. Upon receipt of Your complaint, the Grievance Officer will acknowledge the complaint within 24 (twenty-four) hours and will make best efforts to resolve the matter within 15 (fifteen) business days of receiving the complaint or as per timelines mentioned in the applicable Laws of India.